A customer update on our response to coronavirus

March 24, 2020 | Dan Todd

Last updated 24/03/20

As the coronavirus (COVID-19) situation continues to evolve, our top priority remains the safety and wellbeing of our customers, colleagues, contractors and partners in these challenging and uncertain times.

Following the new government restrictions to fight the coronavirus outbreak, announced on Monday 23 March, we have suspended property viewings until further notice.

Whilst our Sales Office is closed in the short term, we are still here for both our new and existing customers. You can contact us at sales@onward.co.uk 


What if I have reserved an Onward Living home off plan and I am waiting for my home to be built?

At this time, we continue to operate at many of our construction sites where it is safe for us to do so. We are seeking to minimise the delay in building your new home and we will do everything we can to keep you updated.

Your Sales Advisor will be in touch with you to discuss your individual circumstances. Some delays will be inevitable, however we are still able to progress your sale for completion once your home is built.


What if I still want to find/reserve a new home?

You can still search for your dream home on our website, and our friendly Sales Team is also still on hand to support you and answer any questions you may have – just email us at sales@onward.co.uk

We are still taking reservations on all our developments. You can reserve a home at any time and complete the purchase of your new home as soon as it’s ready – even if that’s in six months’ time.

Please note there will be a £250 reservation fee which we can take from you over the phone.


We hope that you and your loved ones stay safe and well during this challenging time. And rest assured, however and whenever you are ready to start your new home journey, we’ll be here to help.